Offer Agreement

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Last updated: 12 May 2026

Seller: Sole Proprietor KLC
Tax ID / IIN: 810202050381
Address: Republic of Kazakhstan, Astana, 010000, Dostyk St. 5
Support e-mail: info@karolopes.com
Support hours: daily from 10:00 to 20:00, UTC+5
1. General Provisions
1.1. This document is a public offer by Sole Proprietor KLC, hereinafter referred to as the “Seller”, addressed to individuals, hereinafter referred to as the “Buyer”, to enter into an agreement for the purchase of digital goods under the terms set out below.
1.2. The website karolopes.com is used by the Seller to display information about digital goods, process orders, accept payments and deliver digital codes to Buyers.
1.3. Acceptance of this Offer shall be deemed to occur when the Buyer performs any of the following actions:
places an order on the Website;
pays for an order;
confirms acceptance of this Offer during checkout;
receives a digital code.
1.4. Before placing an order, the Buyer must review this Offer, the Privacy Policy, digital delivery terms and refund/replacement terms.
1.5. If the Buyer does not agree with this Offer, the Buyer must not place an order or use the Website to purchase goods.
2. Definitions
2.1. Website means the website karolopes.com and its pages.
2.2. Goods means a digital activation code which, after activation on a third-party gaming platform, may provide the Buyer with an in-game cosmetic item, accessory, face, avatar appearance element or other digital content depending on the selected product.
2.3. Digital Code means a unique sequence of characters intended for one-time activation on a third-party platform.
2.4. Third-Party Platform means a gaming or digital platform where the digital code is activated. The Seller does not own or operate such platform.
2.5. Momentum means a special product option under which the digital code becomes available to the Buyer in the account area or on a special product page immediately after payment or within a reduced delivery time.
2.6. Order means a request placed by the Buyer on the Website for the purchase of one or more digital goods.
3. Subject of the Agreement
3.1. The Seller undertakes to deliver to the Buyer the digital code selected and paid for by the Buyer on the Website, and the Buyer undertakes to pay for such goods and comply with this Offer.
3.2. The Goods are provided exclusively in digital form. No physical delivery is made.
3.3. The Seller does not sell game accounts, in-game currency, gambling products, financial services, adult content, malicious software or goods requiring physical delivery.
3.4. The Buyer understands that activation of the digital code takes place on a third-party platform and may depend on the rules, technical availability and restrictions of such platform.
3.5. The Seller is not an official representative, partner, agent or affiliate of Roblox Corporation or any other third-party platform unless expressly stated otherwise in writing.
4. Product Information
4.1. The product description, price, availability, delivery method and activation specifics are displayed on the product page and/or during checkout.
4.2. Before payment, the Buyer must independently verify that the selected product is suitable for the Buyer’s purposes, account, region, age, third-party platform requirements and other activation conditions.
4.3. Images, names and descriptions of goods are used to identify digital content. The actual appearance of an item on a third-party platform may depend on the rules and interface of that platform.
4.4. The Seller may change the assortment, prices, product descriptions and promotional terms before the Buyer places an order.
4.5. After payment for a specific order, the price of the paid goods shall not be changed, except in cases of technical error, obvious pricing error or order cancellation under this Offer.
5. Price and Payment
5.1. The price of the Goods is displayed on the Website in the currency available to the Buyer at the time of checkout.
5.2. Payment is made by cashless methods through the payment methods available on the Website at the time of checkout.
5.3. The Seller does not request or store full bank card details of the Buyer. Payment data is processed by a payment provider, bank or other authorized payment service.
5.4. The actual amount charged may differ from the displayed amount due to currency conversion, issuer bank fees, payment system fees or other conditions of the Buyer’s bank.
5.5. The Buyer confirms that the Buyer is the lawful holder of the payment method or has permission from the lawful holder to make the payment.
5.6. A Buyer who has not reached the age of full legal capacity under applicable law confirms that the Buyer acts with the consent of a parent, legal guardian or other person authorized to provide such consent.
6. Placing an Order
6.1. When placing an order, the Buyer must provide accurate contact details necessary for digital delivery and order communication.
6.2. The Buyer is responsible for errors in e-mail address, phone number, Telegram username, WhatsApp number or other data provided during checkout.
6.3. The Order is placed only by the Buyer making the payment and is delivered to the contact details provided by the Buyer for receiving the digital goods. The Website does not provide an option to place an order as a gift or to deliver digital goods to a third party.
6.4. The Seller may request clarification of order details if the information provided is incomplete, inconsistent or may prevent delivery of the Goods.
6.5. The Seller may cancel the order and refund the payment if the order appears suspicious, contains signs of fraud, violation of payment system rules, refund abuse or use of another person’s payment method.
7. Digital Delivery
7.1. The Goods are delivered digitally:
to the e-mail address provided by the Buyer;
through the Buyer’s account area on the Website;
via Telegram, WhatsApp or another digital channel selected by the Buyer, if such method is available during checkout.
7.2. The standard delivery time for digital goods is up to 48 hours after payment confirmation.
7.3. For Goods with the Momentum option, the code may become available immediately after payment or within a reduced time in the account area or on a special product page.
7.4. The Seller’s delivery obligation is deemed fulfilled once the digital code has been sent to the contact details provided by the Buyer, placed in the account area or made available through a special product page.
7.5. The Buyer must promptly check receipt of the digital goods, save the code and not share it with third parties before activation.
7.6. The Seller is not responsible for the Buyer’s inability to receive the Goods if the Buyer provided incorrect contact details, lost access to e-mail, Telegram, WhatsApp, account area or failed to save the code after it was provided.
8. Activation of the Digital Code
8.1. A digital code may be intended for one-time activation. After successful activation, the code is considered used.
8.2. The Buyer activates the code independently on the third-party platform in accordance with the rules and instructions of that platform.
8.3. The Seller does not operate the third-party platform and is not responsible for:
changes to the third-party platform’s activation rules;
technical failures of the third-party platform;
blocking, restriction or modification of the Buyer’s account on the third-party platform;
inability to activate the code due to regional, age-related, technical or other restrictions of the third-party platform;
consequences of the Buyer’s violation of the third-party platform’s rules.
8.4. If activation requires an account on a third-party platform, the Buyer must independently ensure that the Buyer’s account meets the requirements of that platform.
9. Goods with the Momentum Option
9.1. Goods with the Momentum option may be provided through the account area or a special page available to the Buyer after payment.
9.2. The Buyer must open the product page, obtain and save the digital code within the period specified on the Website or in the product description.
9.3. If the Buyer fails to save the code within the specified period and the product page becomes unavailable, the Goods may be considered delivered if the Seller confirms that access to the code was provided.
9.4. Upon the Buyer’s request, the Seller may check whether access to the code can be provided again, if technically possible and if this does not create a risk of repeated delivery of an already used code.
10. Refunds, Cancellations and Replacements
10.1. Due to the digital nature of the Goods, returns of goods of proper quality are not made after the digital code has been delivered to the Buyer and corresponds to the order.
10.2. Before delivery of the digital code, the Buyer may contact support to request cancellation of the order. The Seller will review the request and, if the code has not yet been delivered and the order is not already in automatic delivery, may cancel the order and issue a refund.
10.3. Replacement or refund may be available in the following cases:
the digital code was not delivered to the Buyer due to the Seller’s fault;
an incorrect code was delivered to the Buyer;
the code had already been used before delivery to the Buyer;
the Goods materially differ from the product description at the time of purchase;
a confirmed technical error occurred on the Seller’s side;
the order was accidentally duplicated and the code under the duplicate order was not used.
10.4. No refund is provided if:
the Buyer successfully activated the code;
the Buyer shared the code with a third party;
the Buyer provided incorrect contact details and the code was sent to those details;
the Buyer changed their mind after receiving a correct code;
the inability to activate is related to the Buyer’s violation of third-party platform rules;
the Buyer’s account on the third-party platform is blocked, restricted or does not meet activation requirements;
the Buyer failed to save the code or lost access to it after delivery.
10.5. To request a refund or replacement, the Buyer must contact support at info@karolopes.com or through the official Telegram channel listed on the Website.
10.6. The request must include the order number, purchase date, contact details, description of the issue and supporting materials.
10.7. The Seller may request additional evidence, including screenshots, screen recording, error messages, correspondence, confirmation from the third-party platform or other materials necessary to verify the request.
10.8. A video recording of the code receipt and activation process may be accepted as evidence but is not the only possible way to confirm the issue.
10.9. The initial review period is up to 3 business days after all necessary information has been received. In complex cases, the review period may be extended if additional verification is required.
10.10. If the request is found justified, the Seller may, depending on the circumstances:
replace the code;
provide an equivalent product;
refund the payment using the original payment method, if technically possible;
offer another solution agreed with the Buyer.
11. Order Verification and Fraud Prevention
11.1. The Seller may apply measures to prevent fraud, unauthorized payments, refund abuse and disputed transactions.
11.2. The Seller may temporarily suspend delivery and request additional order confirmation if:
the payment appears suspicious;
the Buyer’s data is incomplete or inconsistent;
the order shows signs of use of another person’s payment method;
a notice is received from a payment provider, bank or anti-fraud system;
the Buyer has previously abused refunds, disputes or cancellations.
11.3. If the Buyer believes that a transaction is erroneous, unauthorized or disputed, the Buyer should first contact the Seller’s support to review and resolve the matter.
11.4. Filing an unfounded payment dispute after receiving and/or activating a correct digital code may be considered an abuse of rights. In such case, the Seller may provide evidence of order fulfilment to the payment provider, bank or payment system.
11.5. The Seller may refuse further service to a Buyer who uses the Website for fraud, abuse, illegal activity or violation of this Offer.
12. Prohibited Actions
12.1. The Buyer is prohibited from:
using another person’s payment method without the holder’s permission;
providing another person’s contact details without a lawful basis;
attempting to obtain goods without payment;
using the Website for fraud, deception, phishing or other illegal activities;
interfering with the operation of the Website;
distributing malicious software;
copying Website materials without the Seller’s permission;
impersonating the Seller, its representative or employee.
12.2. If violations are detected, the Seller may cancel the order, restrict access to the Website, refuse service and provide information to the payment provider or competent authorities where permitted by law.
13. Rights and Obligations of the Seller
13.1. The Seller shall:
deliver the paid Goods in accordance with this Offer;
provide information about the Goods before purchase;
review Buyer requests regarding delivery, replacement and refund;
process personal data in accordance with the Privacy Policy and applicable law.
13.2. The Seller may:
change assortment and prices before an order is placed;
cancel an order if delivery is impossible;
refuse service if there are signs of fraud or violation of this Offer;
request additional information for order verification;
modify the Website, its functionality and this Offer.
14. Rights and Obligations of the Buyer
14.1. The Buyer shall:
provide accurate data when placing an order;
pay for the Goods in full;
check the product description before payment;
comply with the rules of the third-party platform;
not share the received code with third parties before activation;
promptly contact support if an issue occurs.
14.2. The Buyer may:
receive the paid digital goods within the specified period;
contact support regarding the order;
request replacement or refund in the cases provided by this Offer and applicable law.
15. Intellectual Property and Third-Party Trademarks
15.1. All rights to the Website materials, including design, texts, images, structure and interface elements, belong to the Seller or are used lawfully.
15.2. All game names, platform names, trademarks, images and other third-party designations belong to their respective rights holders and are used solely to identify the Goods and inform the Buyer.
15.3. karolopes.com is not affiliated, associated or partnered with Roblox Corporation unless expressly stated otherwise in writing.
15.4. The Buyer understands that third-party platform rules may restrict the use, transfer, sale or exchange of digital content. The Buyer must independently review such rules before activating the code.
16. Personal Data
16.1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy available on the Website.
16.2. The Buyer consents to the processing of personal data necessary for order placement, payment, digital delivery, customer support, fraud prevention and compliance with legal requirements.
16.3. The Seller does not store full bank card details of the Buyer. Such data is processed by a payment provider, bank or other authorized payment service.
17. Limitation of Liability
17.1. The Seller shall not be liable for the Buyer’s losses arising from:
incorrect contact details provided by the Buyer;
the Buyer’s violation of third-party platform rules;
transfer of the code to third parties;
loss of access to the Buyer’s account on the third-party platform;
technical failures of the third-party platform;
actions of banks, payment systems, communication providers, e-mail services, Telegram, WhatsApp or other third parties;
changes to the rules or technical conditions of the third-party platform.
17.2. The Seller’s liability for any order is limited to the price paid by the Buyer for that order, unless otherwise required by applicable law.
17.3. Nothing in this Offer limits the Buyer’s rights that cannot be limited under applicable law.
18. Changes to this Offer
18.1. The Seller may amend this Offer unilaterally.
18.2. The updated version of this Offer becomes effective once published on the Website unless another effective date is stated in the updated version.
18.3. The version of the Offer effective at the time of order placement shall apply to the Buyer’s order.
19. Claims and Dispute Resolution
19.1. For order-related matters, the Buyer may contact support at info@karolopes.com or through the official Telegram channel listed on the Website.
19.2. A claim must include the order number, purchase date, description of the situation, contact details and supporting materials.
19.3. The response period for a written claim is up to 30 business days unless another period is required by applicable law.
19.4. The parties shall seek to resolve disputes through negotiations and exchange of documents.
19.5. If the dispute is not resolved out of court, it shall be resolved in accordance with the laws of the Republic of Kazakhstan.
20. Contact Information
20.1. All official requests regarding orders, delivery, refunds, replacements and Website operation shall be sent to: info@karolopes.com.
20.2. The Seller’s current official communication channels are published on the Website.
20.3. The Seller does not request full bank card details, account passwords, SMS codes, CVV/CVC or other secret payment data via Telegram, WhatsApp, e-mail or social media.